Our Store Policies

We want you to be satisfied with your order, and we're happy to accept returns if you change your mind once you receive your order. We understand that yarn can look and feel different in real life compared to on screen.

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REFUND POLICY | REFUNDS / EXCHANGES
If you are unhappy with your purchase please contact me. Naturally, all yarns that are to be sent back to me must be in saleable condition - not unwound, exposed to animals or smelling like perfumes, smoke, etc. - unless damaged.

NOTE: We are unable to offer refunds due to colors not matching what you saw on your monitor, so please contact us by email before purchasing if you need help with a specific hue! Please read about Yarns before ordering.

All items being exchanged must be free of any smells - perfumes, smoke, etc.

Returns are not accepted without prior approval and are subject to a 10% restocking fee. Shipping for any agreed exchanges due to color or buyer error will be paid by the buyer.

Important:
- If there are any residual scents on the item returned we will not be able to put the item back into stock and the buyer will have to pay for return shipping back to them as well.

- Items that are pre-ordered are not refundable as the items will be made to order.

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Here is how to return yarn:

1. You must contact us within 14 days of receipt of your order to tell us you would like to return it.

2. Pack your undamaged, unused and resealable yarn either in the original packaging, or appropriate new packaging. It must be free of scent or animal hair.

3. You MUST include a note detailing your order number and the email address used when placing the order.

4. Ship items back to us within 30 days of delivery.

5. Post it back to us (address provided upon contacting us), making sure to obtain a proof of postage. It is YOUR responsibility to ensure returned items come back to us. In the event of the returned product going missing in transit, you are to pursue your postage provider for compensation as the product is legally yours until a refund is issued.

6. Once we have your order back, we will either refund the cost of your original order excluding postage and using original payment method, or post your replacement (this to be agreed when you contact us). Replacement yarn will incur an additional postage charge.

Please note:

• Items returned from outside the EU must be clearly marked on the customs label as "returned merchandise" so as not to attract import duty / VAT.

• We can only accept your return if you are the person who placed the original order.

• SALE items cannot be returned unless faulty or wrongly delivered.

• Faulty or wrongly delivered items can be returned using the steps detailed above, but can be exchanged for a FULL refund, including postage. This is as long as the fault is not due to misuse, use against our recommendations, or reasonable wear and tear.